![]() ![]() Your refund will be issued to your order's original payment method once your returned items have been received, processed, and restocked at our warehouse. Your refund will cover the value of the returned item(s) at the time of purchase plus sales tax (if applied), minus any discounts that were applied to your order. The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. From there, it may take 3-7 business days for a refund to be processed and appear on your statement. Once your return is delivered to our warehouse, please allow 3-7 business days for your refund or store credit to be issued.At this time, customers outside of the United States are responsible for return shipping costs to our warehouse. Once your return request is submitted, you will receive detailed instructions for mailing your item(s) back to our warehouse in the United States.We recommend mailing your return with a shipping method that includes tracking service in case delays or exceptions occur with your return shipment. A return shipping label is not provided for orders returned outside of the United States. Return shipping is the customer's responsibility for orders outside of the United States. Please note the expected ship date on our website for any backordered items in your exchange order. Please allow 3-7 business days for an exchange order to be processed, unless you have chosen the Instant Exchange option. Once we receive your return, please allow 1-2 business days for your refund or store credit to be issued.Once your return/exchange request is submitted, you will receive a prepaid return shipping label that you can print or a QR code that you can show at the post office to mail your item(s) back to us, as well as detailed return instructions.Visit our Return Center with your order number and the email address associated with your order in hand.*Orders placed before April 6, 2023, will still be covered under our old return policy with free return shipping. ![]() A prepaid return shipping label is provided for you once your return request is submitted. *If you received the wrong item or would like to return/exchange a damaged or defective product, please contact United StatesĮffective April 6, 2023: A flat $5.00 USD return shipping fee will be deducted from your refund, store credit, exchange credit, or charged before your exchange request is submitted. Any items that are used, customized, or not in their original box are not valid for return and will not be accepted. Your order’s original shipping fee is non-refundable. Exchanges are not supported for orders outside of the United States. ![]() Looking to return or exchange an order? No problem! Our easy 30-day return policy for everything (yes, everything) has you covered.Īny unused (no scuffs, scratches, or signs of wear), in-box (the original product box is intact and any product accessories are still in the box) items can be returned within 30 days of the order’s delivery date for a refund, store credit, or exchange. What version of Base Station do you have? ![]() Will my phone case impede wireless charging?Ĭan my AirPods wirelessly charge on Nomad Base Stations? What is the difference between regular Base Stations vs. What you need to know about wireless charging. How do I use a USB splitter with my Wireless Charger for Model 3? What is the reason for the 6,000mAh battery in Gen 1 Wireless Charger for Model 3? What if my passenger can't wirelessly charge on the Model 3 charger?Ĭan the battery in the Gen 1 charger withstand high temperatures inside the car? Is my iPhone 11 Pro Max compatible with Wireless Charger for Model 3? Will my phone charge when the car is off? How to install Wireless Charger for Model 3 Will the Wireless Charger provide QuickCharge for my Samsung device? Will Wireless Charger for Model 3 fit my Model X or Model S? How thick is Wireless Charger for Model 3? What phones require the use of the included spacer? Will Wireless Charger for Model 3 work if my phone is in a case? ![]()
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